CANTON − Elaine Russell-Reolfi remembers a time years ago when she lost her composure at work.
She was a department head, and someone involved in a project had made a mistake.
Another executive was infuriated, blaming her for the error. His voice raised, he left her a scathing voicemail message. He then escalated the situation by directing the phone system to send copies of the message to others at the company.
A mortified Russell-Reolfi went to a conference room to catch her breath and shed a few tears. A female colleague brought Russell-Reolfi's purse as she requested and comforted her. Russell-Reolfi then pulled herself together. She held a meeting with her coworkers and insisted that they could not treat each other this way.
"I found my voice in that adversity," she said.
