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Frequently Asked Questions
Categories
If you do not see a category to fit your needs, please feel free to contact us. Library Card QuestionsA. How do I get a library card? A library card application must be completed and brought to any Stark County District Library location, including Bookmobiles and Kidmobiles, together with acceptable identification. B. What is acceptable identification?
Identification must include written verification of your current address. Acceptable forms for address verification are: Printed personal check, utility bill, or anything addressed to you and delivered to your home address by mail. C. Are there any age restrictions?
D. Does the library card require renewal? Library cards must be renewed every three years. In addition, addresses are checked. E. Where do I get a library card application?
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F. Who can have an Educator's Card?
G. What should I do if I lose my library card? Call or stop into the library to report the card as lost. For new cards, please come to the library with a valid I.D. The replacement fee is $1.00. H. What should I do if my personal information changes? Stop by the library circulation desk to update your information. Changes made over the phone (mailing address, phone number, etc.) will be finalized the next time you show I.D. at any SCDL location. I. How long can I borrow something? Materials Loan Periods and Limits:
J. How much are fines and what forms of payment are accepted? SCDL does not charge to check out library materials. Due date receipts are given at every checkout, but if items are not returned by the due date, fines can accrue. The fines for all materials, unless specifically noted are:
K. Do I have to return materials to the same location? No, you may return library materials to any Stark County Library Location, including book-drops and bookmobiles.
Catalog QuestionsA. Did the library get a new catalog system? Yes! The new Stark County District Library Catalog is one of the many ways your library has improved access to information.When you access the catalog, your first Search option will be Encore, our new catalog's search and discovery platform.The default search using Encore will be Keyword for a quick and simple item search. Once inside Encore, you will discover a variety of searching options not offered in the past. After your initial Search, the catalog will offer you the opportunity to Refine your Search by the following categories.
The list of search results is also sorted by Relevance to the keyword. This field contains the item record, as well as basic information such as Title, Author, Publication Information, Jacket Cover, and Item Format. You can request an item or refine your search from this portion of the screen; the results list can also be resorted by clicking on Title or Date. The new Encore page will also provide you with a Tag Cloud to help refine your search without starting a new search. Plus, this page will suggest popular titles you may want to consider checking out. If you still don't find what you are looking for, try the Advanced Search link to access the Classic Catalog. This portion of the catalog will allow you to search by Keyword, Title, Author, Subject, for a Series, or limit your search for specific items, such as DVDs. Remember with our new Catalog, it will be necessary to type in your Full Barcode, beginning with the 213330 numbers. B. How do I place a hold or reserve an item? When you find an item, you can request that it be held (reserved) for you. You will be asked for your library card number and PIN number. (NOTE: The first time you access our new catalog, you will need to change your PIN number.) You may choose the library location where you wish to pick the item up, plus a space for comments is provided if you have specific instructions, such as requesting that the item be picked up at the drive-up window, or a specific bookmobile stop.
C. How do I keep my Holds from expiring if I won't be able to pick them up? You can Freeze your Holds once you have logged into the My Account section of the Online Catalog. Log into your account and view the list of holds; there is a checkbox on the right hand of each title if there are multiple holds on the title. Simply check (or uncheck) this box to make a hold inactive (or make it active once again) and then click on the Update List box. D. How will I be notified when items I place on Hold are ready for pickup? Your library is now using an automated telephone calling system as one method of notifying you that items you requested are available. The system has two choices for sending out Pick-up and Overdue Notices: 1) Email or 2) Phone. One means of updating your account is to fill out this form. We will update your account with the information. If you have not chosen your Notice Preferences, the system will use the default, which is 1) Email 2) Phone. This means the system will first try to Email the notice, then the automated system will call. If you would like to choose how you will be notified, you can do so in the online catalog by logging into your account, and clicking on the button on the right hand portion of the page that reads Modify Personal Information. From there, you can change your Email address in addition to selecting your Notification Preference. Of course, you can always call or stop by your local library and ask a staff person for assistance in setting your preferences. The automated system will be making calls Monday through Saturday, 9:00 am to 8:00 pm and it will make 3 attempts to call. If a call does not "complete" after 3 tries, then it will move on to try to notify the patron via Email (if there is an Email in the patron record). The system will leave a message on an answering machine. The calls do not identify patron names nor item titles. If you absolutely do not want to be called, contact the library and your library patron record can be set so that you do not receive calls. The system will consolidate all of your items ready for pickup or overdue items into one call.Unfortunately, it cannot consolidate calls to the same telephone number for different library card numbers. E. How can I renew an item? You may renew by telephone (330.458.3155), by accessing the My Account link from our homepage, or at any SCDL location. Some library materials may not be renewable if reserved by another patron. The maximum number of times for renewal is two. E. How can I get items from other libraries? Stark County District Library also offers online Interlibrary Loan service. If you desire a book that is NOT LISTED in our online catalog, you may request it through Interlibrary Loan. Use this Interlibrary Loan Form. F. What is SearchOhio? SearchOhio allows you to access the collections of many of Ohio's major public libraries simply and easily using your Stark County District Library card. This easy-to-use tool is now available with a click of a mouse. This guide will answer your questions about SearchOhio. G. Are books available for downloading? Yes. Access our Downloadable Media page for instructions and access to downloadable books, audio books, movies, music, and television shows. H. What is Downloadable Media?
Computer and Internet UseA. Is the Internet available? All Stark County District Library locations provide free filtered or unfiltered Internet access to all ages In addition, Microsoft Office is available for:
B. Does Stark County District Library have wireless Internet access? Yes. Wireless Internet access is available at all Stark County District Library locations.
You will need a wireless network interface card that is compatible with the 802.11b or an 802.11g standard. Most devices are equipped with a compatible wireless card. Please observe Stark County District Library's Internet and Computer Use Policy while using the library's wireless network.
Your computer may automatically detect the wireless network when you are in the library. If your computer detects more than one wireless network, choose "Public Library" to access the library's network. If your computer doesn't automatically detect the network, use the software provided with your wireless network interface card to connect to the public library wireless network.
Open your web browser and try to connect to a website. If you are not connected, check to see if your wireless settings are set properly. If you still cannot connect, check with a librarian to find out if the library's wireless network is currently having a problem.
The staff can provide basic information for accessing the network, but the user is responsible for configuration and troubleshooting of their personal equipment.
No. Most wireless networks do not offer secure access. Please keep this in mind when accessing or providing business or personal information over the library's wireless network.
No. If you wish to filter your device, you must install personal filtering software.
No. It is free to anyone in the library.
No. You may save your work to a disk or other storage device or e-mail it to yourself, then log on to one of the library's computers to print your work.
C. Can I print, fax, or photocopy? Do you have storage devices? How much do they cost?
D. What are the rules for the Technology Center? E. What are the sign-up procedures at the Main Library Technology Center?
F. Are computer classes offered? Hands-on classes are free and open to adults, unless otherwise noted. Seating is limited; advance registration is required. Please call Dee Rondinella at 330.458.3150 to register. Click here to see our Calendar of Events. Reference Research: Databases, Newspapers, and MagazinesA. How do I begin virtual research? The Reference Staff can help you find answers for business, schoolwork, and research questions. Our reference materials include:
Each member of our professional staff has the training to aid you in finding what you seek. Our periodicals staff can help you research over 1000 active subscriptions with over 2000 total titles in the collection. The earliest titles begin in the 1850s, and the earliest indexing begins in the early 1800s. For reference help by e-mail, click Ask a Reference Librarian. Browse our collection of databases or view our listing of periodicals. B. How can I access the databases? Databases are provided by the Stark County District Library and the Ohio Web Library. Most databases can be accessed from home and users will be prompted to input their Stark County District Library card number and PIN to gain access. Those databases labeled as "Available only in the library" can only be accessed through computers at a Stark County District Library location. C. Does the library have legal materials? Yes. Some sources are:
The library has other resources as well but, if we are unable to help, we may refer you to the Stark County Law Library. Please note, by law, our librarians cannot recommend forms, explain legal terms, or offer any kind of legal advice. D. Does the library have medical references or information about prescription medicines? Yes. Some sources are:
Additionally, there are other books, along with websites listed on the Web Links page and online databases such as MEDLINE. Please note, by law, our librarians cannot offer any medical advice or diagnoses. E. Does the library have materials on businesses? Yes. Some sources are:
These resources include information such as a company's board of directors, sales figures, brands and who makes them, and information on stocks and bonds. F. Does the library have phone books other than for Canton? Is there any way to find out to whom/which a specific phone number belongs, or who lives at a particular address? Yes, the library has phone books from across the country. Also, the library has the Canton City Directory and the Haines Criss Cross Directory. ReferenceUSA is an online source for business and residential information across the country. G. Where can I find the history of Stark County? The library has many books on the history of Stark County, including Edward Thornton Heald's six-volume Stark County Story. Another good source for information is the Stark County Engineer's Stark County History web page. H. Where can I find the history of Canton, Ohio? There are several books about Canton's history at the library, such as The Stark County Bicentennial Story, v.2. The City of Canton, Ohio: History website is another good source. I. What newspapers are held by the library? The library has all issues of the Canton Repository, along with most other Stark County newspapers, with issues kept for at least one month. The library currently subscribes to major daily newspapers, financial newspapers, and Sunday-only editions of papers from across the county and around the world. J. Does the library have old copies of the Canton Repository? Yes. The library has all issues of the Repository, 1815 to the present, with current issues in paper and the rest on microfilm. If you have more questions about articles in the Repository, call Periodicals at 330.458.2751. K. Can I check out magazines or place a reserve on one through the library's catalog? Yes. You can place a reserve on, or check out, any of the circulating magazines found in the catalog. Non-circulating or reference magazines cannot be placed on reserve or checked out, but they may be photocopied. L. What is the current and past population of Canton and Stark County? (Source: Decennial Census Totals and The Stark County Story by Edward Thornton Heald Vol. III)
For more local statistical information try the Ohio Department of Development web page or the US Census Bureau online. M. What are the highest and lowest points in Stark County? How high above sea level is Canton? (Source: Stark County Engineer)
N. What is the latitude and longitude of Canton, Ohio? (Source: Topozone.com)
GenealogyA. Where is the library located, and how do I get there? The Stark County District Library is located at 715 Market Ave. North, in Canton, Ohio. From I-77 take 13th St. Extension turns into 12th St.) East to Market St. turn right and go south to 9th St. N.W. The driveway into the library's parking lot is approximately 100 feet past the light at 9th St. on the right. B. How do I get to the Genealogy Division? Come in the main doors at the north end of the library. (The library has handicapped access.) Take the elevator, located at the far end of the central atrium area, to the second floor. Go left around the Technology Center and then left again through the double doors into the Genealogy Division. C. What are the Genealogy Division and library's hours? The Genealogy Division is opened the same hours as the library. The library is open 9:00 a.m. to 9:00 p.m. Monday - Thursday, 9:00 a.m. - 6:00 p.m. on Friday, 9:00 a.m. - 5:00 p.m. on Saturday, and 1:00 - 5:00 p.m. on Sunday (Sept. - May). The library is closed on the Memorial Day and Labor Day Monday holidays, 4th of July, Thanksgiving, Christmas Eve and Christmas Day, and New Year's Day. Library hours vary during the week of the Pro Football Hall of Fame celebrations. D. Will there be anyone there to help me? The Genealogy Division is staffed with four full-time genealogists. Barring an unforeseen situation, there should be someone in the department at all times. E. What is the parking situation? Parking is free in the library's lot immediately north of our building. The parking lot entrance is on Market St. There are also un-metered spaces along 8th St. N.W. F. Is there anywhere nearby to eat? What hotel accommodations are available? The Common Ground Cafe in the library lobby features coffee, snacks, salads, and beverages. Find hotels, restaurants, and other great attractions in the Stark County area. G. What Stark County Records are located in the library? H. Can I receive genealogy research through e-mail? Find the form you need to find your information. ServicesA. Does the library have tax forms available? Yes, the library does have tax forms and information. B. Does the Stark County District Library offer any book clubs? Yes, there are a wide variety of book clubs at our locations. C. What other activities or programs does the library offer? The library offers many programs and activities for children, teens, and adults. D. Are meeting rooms available? Yes, there are meeting rooms available at various locations. E. What are the schedules for the Bookmobile and Kidmobile?
F. How can I view and apply for employment opportunities? G. How can I volunteer?
H. Are book drops available? Yes, for patron convenience, there is a book drop to return materials at any time. I. Are drive-up windows available? Yes, drive-up windows are available at certain locations. J. Is there a special collection for teachers? Yes, there is an online Educator's Resource service available.
K. Are books on tape/CD available? Yes, the library offers a diverse collection of books-on-tape and books- on-CD for children and adults. L. Are CD-ROMS available? Yes, the library has a large assortment of software that may be checked out for use on home computers. M. Are music CDs available? Yes, the library has a large variety of music CDs for children, teens and adults. N. Are large print materials available? Yes, all of our locations offer substantial collections in large print to make reading easier for patrons. O. How can I donate to the library? The library gratefully accepts donations of money, time or materials.
P. Can I register to vote at the library? Yes, at the circulation desk. Q. Can I register for an Ohio Golden Buckeye Card at the library? Yes, at the circulation desk. R. Can I get items from other libraries? Yes, the Stark County District Library offers Interlibrary Services
S. Do you have any information about the surrounding community and beyond? Yes, we keep an ongoing list of community events and useful links: T. Is homework help available? Yes, the library has programs that can help with homework.
U. What's happening at the library? We have special sections devoted to our news and programs. V. Are there used books for sale at the library? Yes, the Friends of the Library run a gift store at the main building.And many of the locations offer used materials as well: |
Library FundingA. How do we pay for library services? The Stark County District Library is funded by a combination of state and local tax dollars. Slightly more than 60% of revenue comes from the State of Ohio Public Library Fund. Approximately 32% is from a local property tax levy, and the final 4% is from fees and fines. B. Why does the library need local funding? The Stark County District Library encompasses 11 locations, 2 Bookmobiles, 2 Kidmobiles, and Outreach Service to nursing homes, assisted livings, and the homebound. In addition, the library provides technology access to all residents. Its collection of 970,600 items includes books, movies, music, and more. And it provides programming which is free and open to the public - more than 8,000 programs for people of all ages were held in 2007. Find more information about library funding here. |